Terms & Conditions

Introduction

Welcome to our website. By accessing or using our site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

Use of the Website

You agree to use the website for lawful purposes only. You must not use the website in any way that breaches any applicable local, national, or international law or regulation.

Intellectual Property

All content on this website, including text, images, logos, and other materials, is the property of Koobana LLC or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or transmit any content without our prior written consent.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Booking and Cancellations

All bookings are subject to availability and confirmation. Please refer to our Booking and Cancellation Policy for detailed information on making, modifying, or canceling reservations.

Limitation of Liability

We strive to ensure the accuracy of the information on our website. However, we do not guarantee that the website will be error-free or that any defects will be corrected. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with all the applicable laws. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the applicate state/country.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us.

Privacy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.

Information We Collect

We may collect personal information from you such as your name, email address, phone number, and payment information when you make a reservation or create an account. We also collect non-personal information such as your IP address, browser type, and usage data to help us understand how visitors use our website.

How We Use Your Information

We use the information we collect to:

Process your reservations and payments.
Communicate with you regarding your booking, customer service inquiries and our service offerings.
Improve our website and services.
Send you promotional offers and updates (if you have opted-in to receive them)

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these external sites.

Your Consent

By using our website, you consent to our Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

Our Service Offerings (miscellaneous)

Effective: March 15th, 2025

Scope of Services

The Service Provider (referred to as “I/We,” “me/us,” or “Service Provider”) offers small, miscellaneous services, including but not limited to:

Minor repairs
Organization
Furniture assembly
General assistance

All services will be discussed and agreed upon before any work begins. The Service Provider does not perform specialized trade work requiring certification (e.g., electrical, plumbing, HVAC).

Booking and Consultation

Clients must schedule an appointment through the online booking system.
A non-refundable $5 booking fee is required to secure the appointment.
The booking fee covers consultation and project discussion but does not apply to the final service cost.

Pricing & Payment

Services are billed at a rate of $20 per hour, with a minimum charge of four hours.
Full estimated payment is due upon agreement before work begins unless otherwise arranged.
Payments may be made via Cash, Credit Cards, PayPal, Venmo, etc.
Additional time or tasks requested beyond the agreed-upon scope may result in additional charges.

Cancellations & Rescheduling

Clients must cancel or reschedule at least 24 hours in advance to avoid additional fees.
No-shows or cancellations within 24 hours may result in a charge equal to one hour of service ($20).
Rescheduling is allowed once without additional fees, provided notice is given 24 hours in advance.

Refund Policy

Booking Fees: Non-refundable
Prepaid Services: If a client cancels before service starts, a refund (minus the booking fee) may be issued.
Service Dissatisfaction: If the client is unsatisfied with the service, they must notify the Service Provider within 24 hours of completion. Reasonable attempts will be made to correct the issue, but refunds are not guaranteed.

Limited Warranty

The Service Provider guarantees the quality of workmanship for 7 days from the completion date.
This warranty covers only the work performed and does not include: 1) issues arising from pre-existing damage, 2) misuse or modifications by the client, and 3) wear and tear from regular use.
The client must notify the Service Provider within 7 days of any concerns for a resolution.

Liability Disclaimer

The Service Provider is not responsible for: 1) any damages due to pre-existing conditions, 2) injuries resulting from misuse of installed or assembled items, and/or 3) unforeseen issues that may arise due to structural defects or faulty materials.
Clients must disclose any hazards or special requirements before work begins.

Client Responsibilities

Clients must provide clear access to the work area.
Any delays caused by the client (e.g., waiting for materials, workspace not ready) may count as billable time.

Service Areas

Services are currently only available in the South Jersey area, Myrtle Beach, South Carolina and its immediate vicinities. Any requests outside these regions may be declined or subject to additional travel fees.

Confidentiality Clause

The Service Provider respects client privacy. Any personal or sensitive information shared during service discussions will remain strictly confidential.
No client data or project details will be shared with third parties without explicit consent.

Agreement to Terms

By booking a service, the client acknowledges and agrees to these terms and agreements.